A.
All
items we sell are covered under warranty. In the case of consumable
(lamps, tape, etc) there is limited warranty. All new boxed electrical
goods come with a minimum of 12 months warranty. If the item is DOA
(dead on arrival) or fails within 14 days, contact us immediately and
we will arrange a replacement item for you. Our standard procedure is for
you to return the faulty item to us first, and then we will send a
replacement to you once we have checked your claim. IF WE DECIDE TO SEND
OUT AN ADVANCE REPLACEMENT, YOU ARE LIABLE FOR THE VALUE OF THE FAULTY ITEM
UNTIL ARRANGEMENTS ARE MADE TO RETURN TO US. IF YOU DO NOT RETURN THE FAULTY
ITEM YOU WILL PAY FOR BOTH. We do this because
we have sometimes sent out replacements for items customers claimed do
not work, when they are in full working order, and the problem is
operator error, this incurs considerable cost for us for no good
reason, OR customers fail to return items within a reasonable time. Providing the item is faulty and you have informed us within 14
days of receiving it we will reimburse you for the costs of returning
the item, providing you have contacted us FIRST and returned the item
via an approved method. We may at our discretion arrange for an advance
replacement to be sent to you, and allow you to return the faulty goods
at a later date, or arrange for the courier to collect the faulty goods
on delivery of the replacement. After 14 days any items purchases must
be returned at your expense and are subject to REPAIR or REPLACEMENT,
at the discretion of the product's manufacturer.
We are developing an online return request system to allow for quicker
responses, better tracking of return progress, and more accurate processing
of warranty issues. You can access this facility by clicking
here. Please be aware that this facility
may not quite be complete as it is still undergoing development and testing
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